Grievance Redressal Mechanism

As a customer, if you have any feedback/ suggestions or grievances with respect to the services offered by Visu Leasing & Finance Private Limited (hereinafter referred to as ‘the Company’), you may please write to the Company’s Customer Service Department through any of the following channels:

Call at 011 4926 1400
Email - visu.grievance@incred.com
You may write a letter at the address 1502 A, B Wing, The Capital, Bandra Kurla Complex Mumbai, Maharashtra 400051
Website www.incred.com

How a complaint should be made:

Customers are requested to necessarily provide necessary loan details i.e. Loan Account Number, Details of Feedback/ Suggestion/ Complaint and valid Contact Information including phone no. & e-mail ID while lodging communicating with the Company.

When to expect a reply

The Company shall endeavor to address/respond to all queries/grievances within reasonable time and keep the customer in informed about the status of their complaints. Each customer query/ complaint being unique in nature, may take up to 4 weeks for complete resolution after investigation.

Whom to approach for redressal

Customers are requested to first raise their concerns through any of channels mentioned above. In case of delayed or no response from the respective channel within the specified timelines, such complaint may be escalated to the Grievance Redressal Officer of the Company whose details are as given below:

Name: Amit Doger
E-mail ID.: Amit.Doger@incred.com
Telephone no.: +91 70459 51401
Address: 1502 A, B Wing, The Capital, Bandra Kurla Complex, Mumbai, Maharashtra, 400 051

Escalation to the Reserve Bank of India

If the Customer does not receive any response from the Company within 4 weeks or is dissatisfied with the response received, he/ she may approach the Reserve Bank of India at the following address:

The General Manager,

Department of Non-Banking Supervision,

Reserve Bank of India,

6, Parliament Street,

New Delhi - 110001

Ph. 011-23714456

E-mail: dnbsnewdelhi@rbi.org.in